Shipping Policy — Velmora Mode

At Velmora Mode, we are committed to providing a clear, reliable, and transparent shipping experience. Please review the information below to understand our shipping procedures, delivery times, and shipping costs.

Shipping Locations

This Shipping Policy applies to orders shipped within the United States.

Shipping availability may vary depending on the delivery address and product availability.

Order Processing and Delivery Times

Our shipping schedule is as follows:

• Order Cutoff Time: 5:00 PM (GMT-05:00), Eastern Time (New York).

• Handling Time: 1–3 business days.

• Transit Time: 5–9 business days.

• Estimated Total Delivery Time: 6–12 business days.

Orders placed after the daily cutoff time will be processed on the next business day.

Business days exclude Saturdays, Sundays, and applicable public holidays. Delivery estimates begin after order processing and are estimates only. Actual delivery times may vary due to carrier delays, weather conditions, peak seasons, or other circumstances beyond our reasonable control.

Carrier Services

We work with trusted shipping carriers, which may include USPS, UPS, and FedEx, depending on the destination, service availability, and shipping requirements.

The carrier used for your order will depend on the most appropriate available shipping service.

Shipping Costs

Free Standard Shipping: We offer free shipping on all eligible orders delivered within the United States, with no minimum purchase required.

Any shipping options or additional charges, if applicable, will be displayed during checkout before you complete your purchase.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number, when tracking is available.

You can use the tracking number provided in your shipping confirmation email to follow your package's delivery progress.

You may also visit our Track Your Order page on the Velmora Mode website, if available, to check your order status.

Please allow some time for tracking information to become available after your shipping confirmation has been sent.

Delivery Issues

If your order is delayed, appears to be lost, arrives damaged, or has not been delivered within the estimated timeframe, please contact our customer support team.

When contacting us, please provide your order number and any relevant tracking information so we can assist you as efficiently as possible.

If your package arrives damaged, we recommend keeping the packaging and taking photographs of the damage to help us review your request.

We will work with you and, where appropriate, the shipping carrier to investigate the issue and determine the next steps in accordance with our store policies and applicable law.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that address changes can be made after an order has been processed or shipped.

Additional shipping charges or delivery complications caused by incorrect information may depend on the circumstances and applicable law.

Contact Information

If you have questions about shipping, delivery estimates, or the status of your order, please contact Velmora Mode using the information below.

Store Name: Velmora Mode
Company Name: VELMORA MODE ME
Company Number: 00.000.00001-70
Company Address: AV. 5 DE MAIO, MORUMBI, SAO PAULO, 30123-000

Email: info@velmora-mode.com
Phone Number: +1 353 9999 0000

Customer Service Hours:

Monday to Friday: 8:00 AM – 6:00 PM (GMT-5)
Saturday and Sunday: Closed.

We aim to respond to all inquiries within 24 hours.

Last Updated: October 15, 2026.