Refund policy

At Velmora Mode  we want you to feel confident about your purchase. If you are not fully
satisfied, we offer a clear and straightforward return and refund process.

*30-Day Returns*
You have 30 days from the date you receive your order to request a return.
Items must be unused, in original condition, and returned with original packaging, tags, and accessories.
Restocking fee: $0. We do not charge restocking fees.

*Return Policy Overview*
Return window: 30 days from delivery.
Condition: Unused, original condition, original packaging.
Support: Our team will assist you through the return process.
Restocking fee: No fee charged.

*Return Shipping Costs*
Defective or incorrect products: No cost to the customer.
Customer remorse (change of mind): Customer is responsible for return shipping costs. Original shipping fees are non-refundable.

*How to Return an Item*
Step 1: Contact us by email at *info@velmora-mode.com* with your order number and reason for return.
Step 2: Securely pack the item in its original packaging with all accessories.
Step 3: All returns must be shipped to our warehouse address at: 2201 Lakeview Rd, Mexico, MO 65265, United States
*Refund Process*
Inspection: Returned items are inspected upon arrival.
Refund timing: Approved refunds are processed within up to 7 business days, depending on your
payment provider.

*Exchanges*
If you wish to exchange an item for a different size, color, or product, contact us at *info@velmora-mode.com*

Contact Information

Store Name: Velmora Mode

Company Name: VELMORA MODE ME
Company Number: 00.000.00001-70
Company Address: AV. 5 DE MAIO, MORUMBI, SAO PAULO, 30123-000

Email: *info@velmora-mode.com*

Phone Number: +1 353 9999 0000

Customer Service Hours: Monday to Friday, 8:00 AM – 6:00 PM (GMT-5).

Saturday and Sunday: Closed.

We aim to respond to all inquiries within 24 hours.