Privacy policy

Privacy Policy — Velmora Mode

Store Name: Velmora Mode
Company Name: VELMORA MODE ME
Company Number: 00.000.00001-70
Company Address: AV. 5 DE MAIO, MORUMBI, SAO PAULO, 30123-000

Privacy Policy

This Privacy Policy explains how Velmora Mode collects, uses, stores, and protects your personal information when you access or use our website and services.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or applicable legal requirements. Any updates will be published on this page, along with the revised date when applicable.

How We Collect Information

We collect personal information directly from you when you place an order, create an account, subscribe to communications, or contact our customer support team.

We may also collect information automatically through cookies and similar technologies when you browse our website.

Additionally, we may receive information from trusted third-party service providers involved in payment processing, order fulfillment, website analytics, and other business operations.

Types of Personal Information Collected

Depending on how you interact with our store, we may collect the following categories of information:

Contact Information: Name, email address, telephone number, billing address, and shipping address.
Order and Transaction Information: Products purchased, order history, payment status, and transaction details.
Account Information: Login credentials and account preferences, where applicable.
Customer Service Communications: Messages, inquiries, feedback, and other communications you send to us.
Technical Information: IP address, browser type, device information, operating system, and website usage data.
Marketing Preferences: Your communication preferences and consent status, where applicable.

Payment information may be processed directly by third-party payment providers. We do not necessarily store complete payment card details on our own systems.

How We Use Personal Information

We may use your personal information to:

Process, confirm, ship, and fulfill your orders.
Manage payments, returns, refunds, and exchanges.
Provide customer support and respond to inquiries.
Send order confirmations, shipping updates, and service-related notifications.
Improve our website, products, services, and customer experience.
Send marketing communications where permitted by law and, when required, with your consent.
Detect and prevent fraud, unauthorized transactions, and security threats.
Comply with applicable legal, tax, accounting, and regulatory obligations.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to maintain essential website functions, remember preferences, understand website traffic, and improve your shopping experience.

You can manage or disable certain cookies through your browser settings. Please note that disabling some cookies may affect website functionality.

Where required by applicable law, we will request your consent before using non-essential cookies or tracking technologies.

Information Sharing and Disclosure

We may share personal information with trusted third parties when necessary to operate our business and provide our services, including:

E-commerce and website hosting providers.
Payment processors and payment service providers.
Shipping companies and logistics providers.
Customer service and communication platforms.
Analytics and marketing service providers, where permitted by law.
Professional advisers, regulators, or public authorities when legally required.

We do not authorize our service providers to use your personal information for purposes unrelated to the services they provide to us, subject to applicable law and their respective contractual obligations.

We may also disclose information when necessary to comply with legal obligations, enforce our policies, protect our rights, or prevent fraud and other unlawful activities.

Third-Party Websites

Our website may contain links to third-party websites or services. These websites operate independently, and we are not responsible for their privacy policies, security, or content.

We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our services are not intended for children who are below the minimum age permitted to provide personal information independently under applicable law.

We do not knowingly collect personal information from children in violation of applicable legal requirements. If you believe that a child has provided us with personal information unlawfully, please contact us so that we can review the matter and take appropriate action.

Data Security and Retention

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or data storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, resolving disputes, maintaining business records, and meeting applicable legal obligations.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of personal information, subject to legal exceptions.
Request information about how your personal information is processed and shared.
Withdraw consent where processing is based on consent.
Object to or request restrictions on certain processing activities.
Request data portability where applicable.
Opt out of marketing communications at any time.

If you are located in Brazil, you may also exercise the rights provided under the Brazilian General Data Protection Law (LGPD), as applicable.

To exercise your privacy rights, please contact us using the contact information provided below. We may need to verify your identity before processing your request.

International Data Transfers

Your personal information may be processed or transferred to countries outside your country of residence when our service providers or business partners operate internationally.

Where required, we will take appropriate measures to ensure that international transfers comply with applicable data protection laws.

Contact Information

If you have questions about this Privacy Policy or how your personal information is handled, you can contact us using the details below.